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Cisco Phone and WebEx Rollout

Dear Colleagues,

As previously announced, we have completed the installation of the Cisco Phone and WebEx System- a new, simpler communication platform that we have acquired through Cisco and Systems Engineering.

Some of the features and benefits of the new system are:

  • All calls to Agents to the office main line will be automatically routed to their cell phone resulting in managing one voicemail account

  • Agents will no longer need a handset on their desk which removes a piece of equipment to manage

  • You will no longer need direct dial numbers and they will be phased out

  • Each Agent has been provided a 4 digit extension associated with their office

  • This will significantly increase the bandwidth in each office

  • All phone accounts will be set up for Agents and once the conversion occurs. There is no further need for extra equipment or voicemail accounts other than their cell and voicemail

What will happen next?

On June 1, 2021, all TMG Direct Dial numbers associated with Sales Agents will be disabled. All forwarding from the Direct Dial number will no longer function and the extensions will take the place of the Direct Dial number

What will I need to do?

  • Attached to this email you will find a list of everyone that has been identified as requiring a direct dial number. Anyone not listed will have their Direct Dial disconnected. If you feel someone is not listed or was missed, please let me know immediately.

  • Please have your agents review their personal marketing materials and identify if they have a TMG Direct Dial number listed on them

  • When they update their marketing material, please only use the TMG Main Number for the office location with their extension and cell phone

  • If agents are in need of new business cards because they currently have their direct dial on the card rather than the office number the Business Support Specialist will need to work with the Marketing Team to place a company paid for one-time business card update order for the agent

Best regards,

Matthew Carley

Director of Information Technology

Masiello Group

Mobile - 603-818-6210

Office - 603-413-7085

All DIDs
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#webex #teams #webexteams #phones

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